This blog is created to share experience/suggestions regarding 12th december 2008, 9w1229-jet,airways,toronto brussel flight.
Original flight was scheduled to leave Toronto @ 6:25 PM on 12th december however at about 6PM airline frontdesk announced that flight is having some technical difficulties and departure is delayed by atleast 1 hour. Later on they announced that it is re-scheduled to depart at 2AM as defective part is being shipped from Vancouver which is scheduled to arrive by midnight. All Passengers looked forward to fly at 2AM however by 1AM Jet airways announced that flight has been cancelled as testing results of 
replacement part were not satisfactory. All passengers were asked to collect their baggage and queue up to collect hotel voucher. This is when real mess started and it clearly showed how unprofessionally Jet airways attemped to manage the situaltion and failed miserably. All passengers did undestand techinal issues with the aeroplane however lack of communication and unplanned action of airline without any logistics and backup plan clearly indicated lot of opportunity for Jet airways to improve and learn from experiences.
replacement part were not satisfactory. All passengers were asked to collect their baggage and queue up to collect hotel voucher. This is when real mess started and it clearly showed how unprofessionally Jet airways attemped to manage the situaltion and failed miserably. All passengers did undestand techinal issues with the aeroplane however lack of communication and unplanned action of airline without any logistics and backup plan clearly indicated lot of opportunity for Jet airways to improve and learn from experiences.Please share your experience and suggestions we could pass on collectively to Jet Airways' senior management to help them learn and improve to handle similar situations professionally should they re-occur in future.
Posts
This comment has been removed by the author.
ReplyDelete